Ordering Information
You have several ways to place an order. Because our bakery is a working production space, phone availability varies by day depending on staffing and workload.
đź“ž Call us: 570-739-2963 (Option 2)
We do our best to answer when possible, but we may be assisting other customers or already on the line.
👉 Please leave a message and we will return your call as soon as we’re able.
🏪 Visit us in person:
Store hours:
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Sunday: 7:00 AM – 7:00 PM
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Monday–Friday: 5:30 AM – 8:00 PM
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Saturday: 6:00 AM – 8:00 PM
Please note: A decorator is not on-site at all times, so for custom cake orders, we strongly recommend working directly with a decorator.
đź›’ Order online:
You may place select orders online or complete a cake order / inquiry form on our website. This allows us to review your request carefully and follow up with accurate pricing and availability.
For custom cakes, the best option is to work directly with a decorator.
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Complete our online cake inquiry form
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Or email [email protected]
This ensures your order is reviewed by someone who can properly discuss design details, pricing, and feasibility.
👉 Because decorators are not available 24/7, orders placed without speaking to a decorator may be limited in customization.
đź’ł Full payment is required at the time the order is placed or no later than 48 hours prior to pickup.
Your pickup date is not guaranteed until payment is received.
Yes — however, for custom cakes we recommend placing your order when a decorator is available.
Front counter staff can assist with basic information, but detailed design questions, pricing, and customization are best handled directly by a decorator to avoid miscommunication.
Please complete our online cake inquiry form.
This form allows you to:
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Share inspiration photos
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Provide serving size and event details
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Request a cake consultation
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Request a specific date and time to speak with a decorator
We’ll respond by phone, email, or text — typically by the next business day.
Yes — we do work with both buttercream and fondant.
Please keep the following in mind when using inspiration photos from Pinterest, Instagram, or online searches:
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Fondant cakes are priced differently than buttercream-iced cakes due to materials, time, and labor involved.
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All custom cakes are quoted by a decorator, not by front counter or general bakery staff. This ensures accurate pricing and realistic expectations.
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Many images found online may be AI-generated or heavily edited. While they can be helpful for inspiration, please remember that our cakes are handcrafted by real decorators — perfection in the digital sense isn’t always achievable.
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If we are recreating a design that is not one of our original cakes, we may take creative liberties to adapt the design to our style, materials, and structure.
Our goal is always to create a cake that is beautiful, delicious, and true to your vision while remaining realistic and achievable. We’re happy to guide you through design options and pricing so there are no surprises.
Yes. Special requests may be included in the Notes section during checkout or on the inquiry form.
Please note:
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Special requests are not guaranteed
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Requests must be reviewed and confirmed by the bakery
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It is the customer’s responsibility to verify all details before pickup
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Custom cakes: Minimum 48–72 hours’ notice
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Tiered or wedding cakes: Minimum 30 days’ notice
Earlier is always recommended, especially for weekends and holidays.
Yes — if our production schedule allows.
We also offer a selection of ready-made cakes and pies in our bakery case and freezer. When time permits, we may be able to add basic writing or simple personalization.
Holiday order cutoffs vary based on demand.
We typically stop taking custom orders 3–5 days before major holidays, or sooner if we reach capacity.
We always stock our bakery cases with a wide variety of extra items so last-minute shoppers can still find something sweet.
Products and Policies
Yes — sheet cakes only.
We are unable to make round cakes that are split half white / half chocolate due to structural stability.
For round cakes, we offer a “Tuxedo” style:
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One layer white cake
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One layer chocolate cake
We are unable to split round cakes side-by-side by flavor.
Cake pricing is not calculated by the slice, including for tiered cakes.
While we are happy to recommend a cake size based on the number of servings you need, pricing is determined by multiple factors, including cake size, number of tiers, design complexity, and icing type (buttercream or fondant).
Please note that serving sizes are estimates, and everyone’s idea of a “serving” can vary depending on the event and how the cake is cut.
All custom cakes are quoted by a decorator to ensure accurate pricing, realistic expectations, and proper structure for your event.
We do not produce gluten-free, vegan, or sugar-free bakery items.
Our facility is not peanut- or tree nut-free, and we are not kosher certified.
We do carry select gluten-free baked goods from Rosemary’s Bakery (Lancaster County) in our freezer section.
Our bakery is not a peanut- or tree nut-free facility. While we take care in handling ingredients, cross-contamination is always possible.
We cannot guarantee that any bakery item is free from allergens, including peanuts, tree nuts, dairy, eggs, soy, or wheat.
Customers with severe allergies should use their best judgment when ordering.
Full payment is required for all cake orders.
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Payment must be made at the time the order is placed or
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No later than 48 hours prior to pickup
Orders that are not paid in full at least 48 hours before pickup may be canceled.
All payments are non-refundable.
If an order is canceled with advance notice, payment may be applied to a future order or issued as store credit, at the bakery’s discretion.
At C&C Candies and Country Store, we take pride in the quality of our baked goods and custom orders. Our goal is always to ensure customer satisfaction while maintaining clear and fair policies.
Custom Orders & Bakery Items
All cake and bakery orders require full payment either at the time the order is placed or no later than 48 hours prior to pickup.
All payments are non-refundable.
If an order is canceled with sufficient advance notice, payment may be applied to a future order or issued as store credit, at the bakery’s discretion.
Order Concerns
If you believe your order did not meet expectations, please contact us within 24 hours of pickup. All refund or credit requests are reviewed on a case-by-case basis.
If a genuine error occurred on our part — such as an item being prepared incorrectly or not as ordered — we will make it right.
We do not issue refunds for:
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Items that were prepared correctly but did not meet a personal taste, flavor, or texture preference
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Changes of mind after production has begun
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Dissatisfaction based on inspiration photos that were not original C&C designs or that were AI-generated or heavily edited
Pickup & Acceptance
Customers are responsible for inspecting their order at the time of pickup.
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If there is a concern with the appearance of an item, it must be addressed before leaving the store
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Once an order leaves the premises, it is considered accepted and cannot be returned
Custom Design Disclaimer
All custom cakes are handcrafted. While inspiration photos are welcome, variations may occur due to materials, structure, and artistic interpretation. When recreating designs that are not original C&C cakes, creative liberties may be taken.
Our Commitment
We value our customers and strive to provide excellent products and service. This policy allows us to stand behind our work while ensuring fairness to both our customers and our bakery team.
All of our cakes are handcrafted. Slight variations in color, design, and decoration are normal and expected.
Colors may vary slightly due to lighting, screen settings, or food coloring limitations. When recreating designs that are not original C&C cakes, artistic interpretation and adjustments may be made.
Our goal is always to create a cake that is beautiful, delicious, and true to your vision — not a mass-produced replica.
Yes. All triple-layer cakes and all tiered cakes contain internal supports to ensure proper structure, stability, and safe display.
These supports may include dowels, rods, or boards and are a standard part of professionally made cakes.
Please note:
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Internal supports are not edible
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Supports must be removed prior to serving
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It is the responsibility of the customer or venue staff to ensure all supports are removed when cutting and serving the cake
Internal supports are necessary to maintain the integrity of larger and more complex cakes and should always be expected in triple-layer and tiered designs.
Layer cakes and tiered cakes are often confused, but they are structured very differently.
Layer Cakes
A layer cake is made by stacking multiple layers of the same size cake on top of one another.
At C&C, we offer:
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Single-layer cakes
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Double-layer cakes
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Triple-layer cakes
Important notes about layer cakes:
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All layers are the same diameter
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Only double- and triple-layer cakes may include fillings
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Triple-layer cakes will include internal supports for stability
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Layer cakes are commonly used for birthdays, celebrations, and smaller events
Tiered Cakes
A tiered cake is made by stacking two or three different size cakes on top of one another.
For example:
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A larger cake on the bottom
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A smaller cake stacked on top
Important notes about tiered cakes:
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Tiers are different sizes
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Tiered cakes always include internal supports and structure
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These cakes are commonly used for weddings and large events
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Tiered cakes require additional planning, design, and setup
Which one do I need?
If you need a cake that serves more people but want a simpler design, a layer cake may be the best option.
If you’re looking for height, visual impact, or a traditional wedding-style cake, a tiered cake is likely the right choice.
Our decorators are happy to recommend the best option based on your event type, serving needs, and design goals.
Delivery and Pickup
Yes, delivery is available for bakery orders and must be arranged in advance.
Delivery fees are as follows:
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Within 10 miles: $50
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10–20 miles: $100
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Delivery with setup: Add $50
Delivery availability depends on staffing, order size, and location. Please inquire early to confirm availability for your date.
To ensure a smooth and timely delivery, all delivery requests must be finalized at least 5 days in advance. The following information is required:
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Name and full address of the delivery location or facility
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Hours of availability for delivery and access into the building
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Name and phone number of the on-site contact person
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Event start time
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Any special instructions regarding parking, entrances, elevators, or setup location
Incomplete delivery information may result in delays or cancellation of delivery services. Providing accurate details in advance allows our team to plan appropriately and ensure your order arrives safely and on time.
Yes. Setup is available for certain orders and must be scheduled in advance.
A $50 setup fee applies in addition to delivery fees. Setup availability depends on staffing, timing, and location and is not guaranteed for all orders.
Once delivery and any scheduled setup are completed, responsibility for the cake or dessert transfers to the customer or designated on-site contact.
To protect the quality and structure of our products, the following conditions are required:
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Cakes and desserts must be kept indoors in a climate-controlled, air-conditioned environment
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We do not recommend cakes or desserts be placed outdoors at any time
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Exposure to heat, humidity, direct sunlight, or temperature fluctuations can affect the appearance, structure, and stability of cakes and desserts
Our staff will:
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Take photos of the cake or dessert prior to leaving the facility
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Conduct a final inspection on site
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Require a responsible on-site individual to inspect and sign off on the order before departure
Once our staff exits the facility, we are not responsible for:
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Damage caused by temperature changes
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Structural issues related to heat or humidity
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Changes in appearance after delivery
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Any handling, relocation, or storage performed by venue staff or guests
Due to the size, weight, and structural requirements of tiered cakes, we do not recommend customer pickup for any cake with more than two tiers.
Tiered cakes are delicate and require proper handling, transport, and environmental conditions to maintain their structure and appearance. For cakes over two tiers, professional delivery and setup are strongly recommended.
If a customer chooses to pick up a tiered cake:
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The cake must be transported in an appropriate vehicle with a flat, level surface
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The cake must remain in a climate-controlled environment
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The customer assumes full responsibility for the cake once it leaves our facility
👉 Once a tiered cake leaves the premises, C&C Candies and Country Store is not responsible for any damage, shifting, structural issues, or changes in appearance, regardless of cause.
We are unable to provide refunds or replacements for tiered cakes that are damaged after pickup.
Our goal is to ensure your cake arrives safely and looks its best — and delivery is the best way to achieve that for larger or more complex designs.
We recommend picking up your cake as close to your event time as possible.
Once picked up, cakes should be transported directly to a climate-controlled location. Cakes should never be left in a vehicle, even for a short period of time.
Important storage guidelines:
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Cakes must be kept in a cool, air-conditioned environment
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Do not leave cakes in cars, garages, or outdoors
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If pickup is earlier in the day, refrigeration may be required until shortly before the event
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Avoid placing cakes near windows, heat sources, or direct sunlight
Improper storage or exposure to heat and humidity can affect the cake’s appearance, structure, and stability. Once a cake leaves our facility, we are not responsible for damage caused by transportation or storage conditions.