Bakery FAQ

 

🍰 Bakery Department – Frequently Asked Questions

How do I place an order with the bakery department?

You have several convenient options:

  • Call us: 570-739-2963 (Option 2)
    Bakery hours:
    • Monday–Friday: 5 AM – 4 PM
    • Saturday: 6 AM – 3 PM
    If calling after hours, we’ll return your call the next business day.
  • Order online: Browse cakes, pies, and breads on our website.
  • Email: [email protected] for general inquiries.
  • Visit us in person:
    Stop by during bakery department hours:
    • Monday–Friday: 6 AM – 3 PM
    • Saturday: 6 AM – 3 PM – Sundays 7am to 5pm
    (Custom orders are best placed directly with a bakery team member during these hours.)

Can I make a special request on an online order?

Yes—we will consider special requests submitted through online orders.
There is a “notes” section during checkout where you can leave your request.
Please note: We cannot guarantee that all requests can be accommodated.
👉 It is the customer’s responsibility to confirm any special requests with the bakery before pickup.

What is the best way to place a custom order?

We love decorating custom cakes and pastries to help celebrate your special occasion!
The best way to place a custom order is to email Amy at [email protected].

Feel free to send us inspiration photos—we’ll use them as a guide to match your vision, but we do not replicate another pastry artist’s exact work. Be sure to check out our photo gallery to see if our decorating style matches your aesthetic.

đź’ł Payment must be made the same day the order is placed. Your date is not guaranteed until payment is received.

I’m not sure what I’m looking for yet, or I need a quote. What should I do?

Fill out our online cake inquiry form, and we’ll respond by call, email, or text—usually within the next business day—to help with ideas, pricing, and availability.

How far in advance should I place my order?

  • Custom cakes: Minimum of 48–72 hours’ notice
  • Tiered or wedding cakes: Minimum of 30 days’ notice
    Earlier is always better, especially for weekend or holiday pickups.

Do you accept last-minute orders?

Yes—if our schedule allows.
We also offer a variety of ready-made cakes and pies in our case and freezer. If you need something personalized on short notice, we’re happy to add basic writing when possible.

Do you ship cakes or baked goods?

No, all baked goods are pickup only.
We do ship chocolates during cold-weather months (October–March).
Email [email protected] for more information on chocolate shipping.

Do I need to pay a deposit?

Yes.

  • Custom cake orders over $100 require a 50% deposit.
  • The remaining balance is due 10 days prior to pickup.
  • All deposits are non-refundable, but may be applied to a future order or issued as store credit if canceled in advance.

Do you make half/half cakes?

Yes – but only in sheet cakes.
We cannot make a round cake half white and half chocolate due to stability issues.
For round cakes, we offer a “Tuxedo” style instead: one layer of white cake and one layer of chocolate.
We are unable to split round cakes side-by-side by flavor.

Do you offer gluten-free, vegan, peanut-free, or sugar-free options?

We no longer produce gluten-free, vegan, or sugar-free bakery items.
Our facility is not peanut- or tree nut-free, and we are not kosher certified.
We do carry gluten-free baked goods from Rosemary’s Bakery (Lancaster County) in our freezer section.

What is your holiday order cutoff?

We stop taking orders approximately 3–5 days before major holidays, or sooner if we reach capacity.
We always stock our cases with a wide variety of extra items, so even last-minute shoppers can find something sweet.

Let’s talk about Pinterest for a second…

We love that you’ve found a cake design you’re excited about — and yes, we can probably do something similar!
But first, let’s talk about managing expectations.

Here’s a common request:

“I need the cake above to feed 8 people, be done in buttercream (not fondant), and cost $20.”

We get it — but here’s the reality:

  • We can’t make a tiered cake for 8 people. Our smallest tiered cake feeds 25+.
  • We can’t produce a tiered cake for under $100. Our starting price is $100, which includes borders and basic decoration.
  • Some fondant-style designs simply aren’t possible in buttercream. We’ll do our best, but not every design translates across materials.

While we don’t work with fondant, we can often replicate parts of a look in buttercream — just keep in mind that the smooth, sculpted finish of fondant can’t always be duplicated with our medium.

Our goal is to create something beautiful, delicious, and within your budget — and that starts with understanding what’s realistic. Bring us your ideas, and we’ll guide you honestly from there!

Do you offer delivery?

Yes! Delivery is available for bakery orders:

  • Within 10 miles: $50 delivery fee
  • 10–20 miles: $100 delivery fee
  • Setup and delivery: Add an additional $50 setup fee

Please inquire in advance to confirm availability for your date and location.

Refund Policy

In the unlikely event that your order did not meet your expectations, please contact us within 24 hours of receiving your order. We handle all refund and credit requests on a case-by-case basis.

Our goal is always to satisfy our customers. If a genuine mistake was made—such as a product being prepared incorrectly—we will make it right.
However, we do not offer refunds for situations where the product was made correctly but didn’t meet a personal taste or texture preference. We proudly stand behind our recipes and understand that while most customers love our flavors, everyone’s tastes are different.

👉 Please inspect your order at the time of pickup.
If there is a concern with the appearance, bring it to our attention before leaving the store. Once the item leaves the premises, it is considered accepted and cannot be returned.